About
Getting to know me
Hi! I'm Jeff. I've collected a diverse and meaningful set of experiences throughout my career, from technical writing and platform management to AI implementation and people management.
I'm a seasoned documentation leader with 10+ years of experience building high-performing teams and implementing scalable documentation programs in the security and identity management space. Lately, I've been deep in applied AI. I'm building automation workflows and AI-powered documentation tooling to streamline technical content creation so that a lean team can punch well above its weight.
Outside of work, I have an avid interest in productivity and technology, and I dabble in cooking and creative writing.
Team Leadership
Hiring, mentoring, career development, and process improvement for technical writers.
Security Domain
Deep expertise in PAM, identity management, and zero-trust architecture documentation.
Program Management
PSM-I certified. Experienced managing cross-functional initiatives and content programs.
Product Education
Helping tech startups guide users to repeatable positive outcomes through strategic technical content.
Experience
Where I've worked
Manager, Technical Documentation
StrongDM
Built documentation team from 0 to 4 members. Implemented docs-as-code platform achieving 99.99% uptime. Delivered 25% support ticket deflection through strategic content planning. Developed zero-trust architecture documentation for enterprise customers.
Senior Technical Writer
Auth0
Created and maintained developer-facing documentation for identity and access management products as well as related API and SDK reference docs. Contributed to content strategy and information architecture for a rapidly scaling platform.
Web Developer & Technical Writer
Freelance / Consulting
Full-stack web development with PHP, Laravel, and WordPress. Freelance technical writing, producing articles for SitePoint, Scotch.io, and RayGun. Project management of a content channel and community moderation at SitePoint.
AI & Automation
Building smarter documentation operations
I believe the future of documentation is AI-augmented. Not replacing technical writers, but giving teams the leverage to operate like organizations twice their size in the past. And the same has always been true regarding platforms, workflow tools, and automation. A good system can be a force multiplier. Here's what I've been building.
Documentation Search
Implemented various docs search tooling, including customized Algolia indexes with weighting and rules, and GitBook's AI-powered search assistant, with each tool iteration designed to improve content discoverability for users.
Automated Content Drafting
Crafted AI-powered pipelines that take input collateral (PRs, PRDs, design specs, Jira tickets) and suggest potentially relevant docs areas, generate outlines, or even create drafts using input collateral.
Release Notes Automation
Managed automated pipelines that automatically generate release notes entries from developer PR notes, with technical writer review prior to automated new builds of the release notes pages.
MCP Server Deployments
Set up Model Context Protocol servers to give AI assistants structured access to internal tools, documentation, and workflows, enabling smarter, context-aware automation across the organization.
Documentation Deployment
Architected and deployed documentation sites across several diverse stacks, including custom SSGs, Hugo, Netlify, Contentful, GitBook, and more, choosing the right tool for each team's needs at that time.
AI Adoption & Enablement
Led organizational development and adoption of AI tools for content workflows, from evaluating vendors and managing stakeholder alignment to training on prompt engineering and building custom GPTs for team-specific tasks.
Documentation meets automation
I sit at the intersection of content strategy and applied AI. Whether you're looking to modernize a documentation program, figure out where AI fits into your content operations, or need someone to just build the thing, I'm always happy to talk shop.
Case Studies
Work in depth
Detailed examples of strategic thinking, execution, and business impact across security-focused organizations.
Building a Documentation Culture Across the Organization
How I turned documentation from a siloed function into a company-wide practice — building request systems, leading cross-functional manager cohorts, and making docs a first-class concern at every level.
Serial Documentation Platform Migrations
Leading three major documentation platform migrations across different organizations, toolchains, and constraints — each with thousands of content pieces, complex redirect strategies, and zero-downtime requirements.
Security Vulnerability Response Documentation
Serving as the sole technical content contributor on a cross-functional vulnerability response team, navigating the tension between urgency and discretion in customer-facing communications.
Skills & Tools
What I work with
Domain Expertise
Tools & Platforms
Methodologies
Contact
Let's connect
I'm always open to discussing documentation leadership, product education, or new opportunities. Feel free to reach out.
Cincinnati, OH